1 Who we are
Hilm Academy is an online academy providing one-to-one Qur'an, Tajweed, Hifz, Hadith and Islamic Studies classes to children and adults, delivered live over Zoom by qualified teachers.
In data protection terms, Hilm Academy is the data controller for the information described in this policy. That means we decide what is collected and what it is used for, and we are responsible for looking after it.
You can reach us at academyhilm@gmail.com or on WhatsApp at +880 1886 606469.
2 What we collect
We only ask for what we need in order to arrange a class. There is no account to create and no payment details taken on this website.
When you submit the trial class form
Swipe sideways to see the full table.
| Information | Required? | Why we need it |
|---|---|---|
| Your email address | Yes | To confirm the booking and reach you if WhatsApp fails |
| Child's full name | Yes | So the teacher knows who they are meeting |
| Child's age | Yes | To pitch the lesson at the right level |
| Country of residence | Yes | To schedule the class in your time zone |
| WhatsApp number | Yes | To contact you and arrange the trial class |
| Preferred class time | Yes | To match you with an available teacher |
| Preferred language | Yes | To assign a teacher who speaks it |
| Learning goal | Optional | To recommend a suitable programme |
| Preferred call time | Optional | So we call at a time that suits you |
| Classes per week | Optional | To suggest the right plan |
| Additional notes | Optional | Anything you choose to tell us about your child |
When you message us on WhatsApp
We receive your phone number, your WhatsApp display name and profile photo, and the content of your messages.
Anything you type into the Additional notes box is stored with your enquiry, so please only share what you are comfortable with. There is no need to tell us anything about your child’s health or medical history.
Automatically, when you visit this website
Our hosting provider records standard server information such as your IP address, browser type and the pages you visited. If you allow analytics (see section 9), Google Analytics also tells us how the site was used, such as which pages were viewed, roughly which country visitors are in and what kind of device they used. If you also allow marketing cookies, the Meta Pixel tells Meta that you visited and whether you booked a trial, so that we can measure our Facebook and Instagram ads.
We do not collect payment card details, government ID, your child's school records, health information, or any special category data through this website. If anyone contacts you claiming to be from Hilm Academy and asks for card details or passwords, it is not us.
3 Why we collect it, and our lawful basis
- To arrange and deliver your child's trial class — this is necessary to take steps at your request before entering into a contract, and to perform that contract if you enrol.
- To contact you about your enquiry — you gave us your number specifically so that we could reply, which is our legitimate interest in responding to the request you made.
- To send progress updates once your child is a student — necessary to provide the service you signed up for.
- To understand how the website is used — only where you have given consent to analytics cookies.
- To measure our advertising — only where you have given consent to marketing cookies.
We do not sell your information, and we do not use it to send unrelated marketing. If we ever want to send you something outside the scope above, we will ask you first.
4 Children's information
Our students are often children, so this deserves its own section.
- The trial class form is intended to be completed by a parent or guardian, not by a child.
- The only information we hold about a child is their name, their learning level and their class progress. We do not collect a child's contact details, and we never contact a child directly — all communication goes through you.
- We do not market to children, and we do not use children's information for advertising or profiling.
- If you believe a child has submitted information to us without your involvement, contact us and we will delete it.
Where a student's name, photo or achievement appears on our website or social media, we publish it only with the prior permission of that child's parent or guardian. You can withdraw that permission at any time by contacting us, and we will remove the material.
5 Contacting you on WhatsApp
We use WhatsApp as our main way of speaking with parents. When you message us, or when we message you on the number you provided, your conversation is carried by WhatsApp and is subject to WhatsApp's own privacy policy as well as this one.
If you would rather we contacted you by email instead, tell us and we will.
7 Where your information is handled
Hilm Academy's team is based in Bangladesh, and many of our families live in the United Kingdom, the European Union, the United States, Canada, Australia and the Gulf. This means the information you give us is transferred to and processed in Bangladesh.
8 How long we keep it
- Enquiries that do not become students — kept for up to 12 months, then deleted.
- Current students — kept for as long as your child is enrolled with us.
- Former students — basic records kept for up to 3 years after the last class, in case you return or request a certificate.
- WhatsApp conversations — kept for as long as the chat exists on our business device.
You can ask us to delete your information sooner at any time. See your rights below.
10 Your rights
Depending on where you live, you have some or all of the following rights over your information:
- Access — ask for a copy of what we hold about you and your child.
- Correction — ask us to fix anything inaccurate.
- Deletion — ask us to erase it.
- Objection and restriction — ask us to stop or limit how we use it.
- Portability — ask for it in a transferable format.
- Withdraw consent — where we relied on consent, withdraw it at any time.
- Complain — to your local data protection authority. In the UK this is the Information Commissioner's Office at ico.org.uk.
To exercise any of these, message us on WhatsApp or email academyhilm@gmail.com. We will respond within 30 days and will not charge you for it.
11 How we protect it
This website is served over an encrypted connection. Access to enquiry details is limited to the admissions team and the teacher assigned to your child. Our accounts are protected by passwords and, where available, two-factor authentication.
No system is perfectly secure. If a breach ever affects your information in a way that poses a risk to you, we will tell you and the relevant authority as required by law.
12 Changes to this policy
If we change how we handle your information we will update this page and change the "last updated" date at the top. If the change is significant, we will tell you directly.
13 How to contact us
For anything in this policy, or any question about your information:
- Email — academyhilm@gmail.com
- WhatsApp — +880 1886 606469
- Office address — Near Rupayan City, Nolvog, Sector 12, Uttara, Dhaka, Bangladesh